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Services

Management Information Systems (MIS)

Systems for seamless reporting

SaaS (Software as a Service) Consulting and Advisement

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  • Oracle Business Suite

  • Xero

  • ODOO

  • Quickbooks

  • SAP S4 HANA & FICO

  • Zoho

  • Sage ERP X3

  • Microsoft Dynamics AX

  • Epicor

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Data Management and Analysis
 

  • Establish a secure data storage and retrieval system.

  • Implement data quality checks and validation processes.

  • Analyze data trends and patterns to provide insights.

  • Generate regular reports on key performance indicators (KPIs).

  • Ensure compliance with international data protection regulations.

Customer Relationship Management (CRM)
 

  • Implement a CRM system tailored to client needs.

  • Train agents on using CRM software effectively.

  • Monitor and analyze customer interactions and feedback.

  • Develop strategies to enhance customer experience based on data insights.

  • Ensure data synchronization across various customer touchpoints.​

Performance Monitoring and Management

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  • Develop a dashboard to monitor real-time agent performance.

  • Implement an automated system for tracking and analyzing KPIs.

  • Conduct regular performance review meetings.

  • Identify areas of improvement and provide necessary training.

  • Implement incentive programs based on performance metrics.

IT and Technical Support
 

  • Establish a 24/7 IT support team for handling technical issues.

  • Implement a ticketing system for tracking and managing IT requests.

  • Ensure data security and network stability.

  • Regularly update and maintain IT infrastructure.

  • Provide technical training to agents and other staff members.

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